Most accessibility information online was not written for the people who need it. It satisfies a requirement without answering the real question: will this place actually work for you? This is about closing that gap, with honest information from people who have been there.
You do your research. You check the website, scroll through the photos, maybe read a few reviews. And somewhere in there you find it, one line buried in the about section or a small icon on a booking page that says "wheelchair accessible." So you feel okay. You make the plan. You go.
And then you get there.
The ramp is at the back of the building through a car park. The accessible toilet is on the second floor with no lift. The "step-free entrance" is a single step that someone decided did not count. Nothing anyone wrote was technically a lie. It just did not tell you what you actually needed to know.
This happens constantly, and it rarely gets talked about because the people it happens to are often used to it. You adapt, you problem-solve, you file it away and adjust your expectations for next time. But the fact that it is common does not make it acceptable. It means the information people rely on to make basic decisions about where they can go is consistently incomplete, outdated, or written by someone who has never had to think about it seriously.
Most accessibility information online was not created for the people who need it most. It was created to satisfy a checkbox. A legal requirement, a filter option on a booking platform, a line in a brochure. It answers the question "do you have accessibility features" rather than "will someone who uses a wheelchair actually be able to use this place comfortably." Those are very different questions and right now most places are only answering the first one.
The gap between those two questions is where a lot of people fall through. Not through malice, but through indifference and a lack of accountability. No one follows up. No one checks. The information sits there, quietly misleading, and the people who discover it is wrong are the ones who made the trip.
That is the problem worth solving. Not adding more icons to a website, but building information that is honest, specific, and written by people who have actually been there. Because you should not have to find out the hard way.